How it works
| 1. Analysis: |  |
Project situation analysis and objectives setting |
| 2. Project design: | |
understanding and agreeing time management and task management requirements |
| 3. Fine tuning and order placement followed by: |
|
preparation of the reporting system, clarification of data transfers and preparation of call guidelines |
| 4. Planning and organization: | |
selection of employees, project size and staff planning, pilot project, monitoring and evaluation planning |
| 5. Monitoring and feedback: | |
quality assurance, controlling and ongoing feedback |
| 6. Conclusion and follow up: | |
presentation of results and contractor feedback, formulation of optimization and ensuing activities |
